Advanced Photon Source

An Office of Science National User Facility

IT Staff

To obtain computer support or to report computer related problems please enter a Ticket. By using the Vector help desk, your message will be sent to the proper personnel and the appropriate person will respond. If you send a request to a specific support person you may have to wait, because that individual may be out of the office, and the individual who is covering will not be aware of your request.

For urgent requests or if you do not have access to the Vector System call the Help Desk support phone number 2-9700 ( M-F 8:30 AM to 5:00 PM ).

For instructions on how to report a computer or network problem, please refer to the How to Get Help page.

Please do not call or page IT Support personnel directly, unless you have an emergency, and can't contact IT support by any other method.

IT Staff
 Name   Office Phone   Pager/Google  Email   Location   Support Area   Liaison for:  Hours 
Basile, Zachary 2-4882 4-4882 zbasile 401-L2119 XSD-ADM, ASD-ADM, AES-ADM, PSC-ADM, XSD PC Desktops, XSD PC Servers XSD-OPT and XSD Sectors:
1ID,2BM,7,20,26,32,35
8:30AM - 5:00PM
Brody, Ryan 2-8199   rbrody 401-C4236 Mac Desktops, Resource Evaluation Group (REG) XSD-ADM
ASD-ADM
AES-ADM
FMS
7:00AM - 3:30PM
Carter, Frederick 2-0906   carter 431-D001 XSD Linux XSD Sectors:
2ID,3,8BM,9,12,17BM,23,26,27,30
8:30AM - 5:00PM
Clark, Clarence 2-3891 4-3891 clark 401-L2125 Network and Cabling   8:30AM - 5:00Pm
DeVito, Daniel 2-6434 4-6434 ddevito 401-C2233 XSD PC Desktops
XSD PC Servers

XSD-DET and XSD Sectors: 2ID, 8ID,11,12,17BM,27,33,34

7:00AM - 3:30PM
Hentsch, Timothy 2-4276 4-4276 hentsch 401-C2255 PC Desktops
PC Servers
PC Cyber
APS-U and AES-DD 7:00AM - 3:30PM
Leibfritz, David 2-9276   leibfritz 401-C2244 Network
Linux
CSPR
  8:30AM - 5:00PM
Lutes, Troy 2-1345   lutes 401-C2270 XSD Linux XSD-BC, XSD-DET, XSD-OPT
XSD Sectors: 1,4,6,29, DCS-CAT
8:30AM - 5:00PM
Potempa, Steven 2-9871   spotempa 401-C2233 PC Desktops
PC Servers
ALD,
AES-ADM,
ASD-ADM,
APS-U,
HP-CAT
8:30AM - 5:00PM
Pruitt, Brian 2-9532   bpruitt 401-C2238 Network
Cabling
Contractors
  8:30AM - 5:00PM
Reigle, Darryl 2-5042 4-5042 dlr 401-L2125 PC Desktops
PC Servers
AGH 7:30AM - 4:00PM
Robinson, Brian 2-6426   robinsbd 401-B2209 Linux Desktops
Linux Servers
Wiki Servers
Accelerator

ASD-AOP,

AES-CTL

9:00AM - 5:30PM
TBD 2-6144 4-6144 TBD 401-C2247 HPC
Linux
Web
XSD Sectors:
2-BM,7,8ID,11,20,22,32
8:300AM - 5:00PM
Sersted, Roger 2-9929   rs1 401-B2209 HPC
Linux
Email
LDAP
AES-SDM 9:00AM - 5:30PM
Sidorowicz, Kenneth 2-6699   kvs 401-C2227 Cyber Security
CSPR
  8:30AM - 5:00PM
Smejkal, Jon 2-5616 630-343-9799 czechm8 401-C2235 Mac Desktops
Mac Servers
XSD-ADM,
PSC-UAS,
CSE-AMO
9:00AM - 5:30PM
Thurman, Arista 2-6538   athurman 401-C2238 Linux
Accelerator
AES-IS 7:30AM - 4:00PM
Wallis, David 2-7375 630-791-0419 wallis 401-C2238 XSD Linux Desktop
XSD Linux Servers
Web Servers
  8:30AM - 5:00PM
Westbrook, Mary 2-8914   westbroo 401-B4184 Network,
Cryptocard
  9:00AM - 5:30PM
Wold, JoAnne 2-9494   wold 401-C2258 Administrative Assistant   6:30AM - 3:00PM
Wrobel, Edward 2-7653 4-7653 ejw 401-L2125 Network and Cabling   7:30AM - 4:00PM
Zhu, Fanping 2-3304   fzhu 401-C2247 XSD Mac XSD Sectors: 33,34 8:30AM - 5:00PM