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<== Date ==> <== Thread ==>

Subject: Re: Improving S/N on tech-talk
From: "Christopher A. Larrieu" <[email protected]>
Cc: [email protected]
Date: Fri, 18 Feb 2000 12:05:19 -0500
Hi All,

  Maybe this is a little extreme, but would it be more
productive to use some sort of collaborative tool (like
bugzilla) for "tech-support" type problems?  When someone
has a problem, he/she can categorize it, then submit it 
to a database, where it gets routed to the "expert" who
may then inform others about it.

  The whole point is that all the information would then
be centralized, categorized and searchable, but would
not be pushed to uninterested parties.  Perhaps when
a new topic is submitted, a message would be sent to
tech-talk indicating such, so that those interested 
might contribute to / learn from its progression.

  Tech-talk might then be used exclusively for announcements.

  Just my $.02

Chris 
-- 
Christopher A. Larrieu
Jefferson Laboratory
(757) 269-5097


Replies:
Re: Improving S/N on tech-talk Maren Purves
References:
Improving S/N on tech-talk Harvey Rarback
Re: Improving S/N on tech-talk Benjamin Franksen
Re: Improving S/N on tech-talk Paul Sichta
Re: Improving S/N on tech-talk Steve Lewis

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