Project Proposal System and Support Services


Large Projects - Project Proposal System

Requiring more than 100 hours of support - Support for larger projects that require more than 100 hours of support services is requested through the Project Proposal System.  To balance the demands on the service groups and to ensure that the commitment of effort resources reflect the priorities of the divisions, the proposals are reviewed by the inter-divisional Service Coordination Board.  You can check out the status of your proposal through the Project Proposal System.  A brief description is needed to submit a proposal and once a proposal has received provisional approval (meaning the work will be done when resources become available) the requestor can fill in additional requirements including milestones for the project.

 

Medium Jobs

Jobs requiring less than 100 hours of support - Support for mid-sized tasks that require less than 100 hours of support services are requested through a simple-to-use on-line request system. The request will be directed to one of the teams that are designated to support the requestor’s beamline or the accelerator system. You can view lists of open and closed requests through the request system.

If the task runs over 100 hours due to unforeseen scope changes and can be completed within the next 50 -100 hours then the tech supervisor will re-submit it on behalf of the requester. If the task is to run significantly beyond 100 hours the job may be resubmitted through the Project Proposal System. Once a proposal has received provisional approval, the work will be completed as soon as resources become available.

 

Small Jobs - Tech Tuesdays

Jobs requiring only a few hours of support - On Tech Tuesdays technical assistance is provided for small, quick tasks on Tuesday afternoons during user beam operations - Tuesdays typically being maintenance days.  Requests are submitted through a simple-to-use-online request system.  It is planned to make many of the AES technicians available on Tuesday afternoons from 1:00pm onwards for these small tasks.  The request will be directed to one of the teams that is designated to support the requestor’s beamline of the accelerator systems.  If the job isn’t done within this short time window, in some cases the technicians may be asked to continue the task or in some cases it will be transferred over to the AES work request system for Medium Jobs.  You can view lists of open and closed requests through the request system.

If the task runs longer than the allotted time for Tech Tuesday, the techs may work overtime to finish the task that afternoon with their supervisors’ approval. If the task needs to roll into the next day or a few days, the tech supervisor will resubmit the task on behalf of the requester as a Medium Job (MOM Request) and the work will be completed as soon as resources become available.