Project Proposal System and Support Services


Large Projects - Project Proposal System

Requiring more than 40 hours of support - Support for larger projects that require more than 40 hours of support services is requested through the Project Proposal System.  To balance the demands on the service groups and to ensure that the commitment of effort resources reflect the priorities of the divisions, the proposals are reviewed by the inter-divisional Service Coordination Board.  You can check out the status of your proposal through the Project Proposal System.  A brief description is needed to submit a proposal and once a proposal has received provisional approval (meaning the work will be done when resources become available) the requestor can fill in additional requirements including milestones for the project.

 

Medium Jobs

Jobs requiring less than 40 hours of support - Support for mid-sized tasks that require less than 40 hours of support services are requested through a simple-to-use on-line request system.  The request will be directed to one of the teams that are designated to support the requestor’s beamline or the accelerator system.  You can view lists of open and closed requests through the request system.

 

Small Jobs - Tech Tuesdays

Jobs requiring only a few hours of support - On Tech Tuesdays technical assistance is provided for small, quick tasks on Tuesday afternoons during user beam operations - Tuesdays typically being maintenance days.  Requests are submitted through a simple-to-use-line request system.  It is planned to make many of the AES technicians available on Tuesday afternoons from 1:00pm onwards for these small tasks.  The request will be directed to one of the teams that is designated to support the requestor’s beamline of the accelerator systems.  If the job isn’t done within this short time window, in some cases the technicians may be asked to continue the task or in some cases it will be transferred over to the AES work request system for Medium Jobs.  You can view lists of open and closed requests through the request system.

Computing Helpdesk

For IT, Accelerator or Beamline Controls assistance