Current IT News Items


  PC Helps

Argonne has contracted additional support with PCHelps for a large variety of applications that range anywhere from blackberry to IE to the Microsoft Office suite. You can submit questions or problems online or call them directly at 630-252-9999. option 1. They are available 24 x 7.

For more information or to submit a help request online, visit: PC Helps.


Argonne Web Proxy

All of APS has now been redirected from the APS web proxy to the ANL web proxy appliance. This will provide better feedback when blocks are occurring and will permit overriding non malicious blocked web sites for a short period.


  IT Emergency Phone Number

The Information Technology Group emergency phone number is 2-9700 (630-252-9700).

The IT group phone number is used for urgent requests or if you do not have access to the Support Request System from Monday thru Friday from 8:30 am to 5:00 pm.


Windows XP End-of-Life

On April 8th, 2014, Microsoft support for Windows XP will cease. Therefore computers running Windows XP will need to be replaced or upgraded to Windows 7 by April of 2014. Exceptions will be made for Windows XP computers that are required to run hardware or software critical to APS beamline operations, internal control systems, or system development.


  Beware of Social Engineering

  • Never give your password to anyone, including IT administrators.
  • Don't use CDs or DVDs that are sent to you unless you are expecting them - bring them to APS IT for testing.
  • Don't use USB thumb drives that you find or are sent to you unsolicited bring them to APS IT for testing.
  • Any of these could result in your computer being hacked.



see_all.ind 11/19/2008 16:04